Online Order Guarantee
Online Order Guarantee for Perennials and Shrubs
Your complete satisfaction is our #1 goal. We understand that your success begins with our attention to detail and top quality plants. We are dedicated to offering the largest, high quality plants which are ready to flourish in their new home. This is why we ship actively growing plants which are much larger than most other mail order sources. Plus, we actually grow and ship many of the plants ourselves unlike many other "garden companies".
Quality or Shortage Claims: We guarantee all of our plants to be correctly packaged, arrive in good condition and to be accurately labeled. If you are not completely satisfied with any of our products upon arrival, please let us know. We will either issue you a store credit, which can be used towards your next order with us, or refund your credit card. Please notify us within 7 days of the receipt of your package(s) if you have concerns about your plants. We will make a note on your order for future reference, should complications arise. A photo of the plant(s) in question will be required to process your claim. Photos help us understand what actions must be taken now and in the future to better the quality of the plants you receive.
Transit Damages: Even though we feel our packaging is one of the best in the industry, occasionally some orders do get damaged in transit. If you do receive an order that appears to be damaged by the carrier, please let us know as within 24 hours of the receipt of your shipment, so we can file a claim accordingly. Again, photos of the plants and damaged packaging will be required to process your claim.
The Nature of Our Business: Due to Mother Nature and situations beyond our control, we cannot be held responsible once our product is in your care. These situations include, but are not limited to: plants planted out of their indicated planting zones, plants damaged by humans or animals, insect or diseases, winter kill, drought, over-watering or poor planting site conditions. We do not want to see you fail, so please contact us via email with the problems you are having and we will try to guide you through the situation as best we can.
Store Credit or Refunds: If a claim has been filed as outlined above, we will issue store credit or a refund for the purchased price of the plant(s) and appropriate shipping cost from a period of 45 days from the date your order was received via FedEx. No store credit or refunds will be granted after 45 days.
If a claim has not been filed as outlined above, we will issue store credit for 50% of the purchased price of the plant(s) and no credit for shipping from a period of 30 days from the date your order was received via FedEx. No store credit will be granted after 30 days. A photo of the plant(s) in questions will still be required to process your request.
We will also never be held responsible for any monetary value in excess to the amount of your order.
We reserves the right to make changes to this guarantee without prior written notice.