Online Order Guarantee
Online Order Guarantee for Perennials and Shrubs
Your complete satisfaction is our #1 goal.
Proven Winners understands that your success begins with our attention to detail and top quality plants, shrubs and perennials. We are dedicated to offering the largest, high quality plants which are ready to flourish in their new home. This is why we ship actively growing plants which are much larger than most other mail order sources - in fact they are grown in exactly the same size container you'll find at your local garden centers.
Quality or Shortage Claims
We guarantee all of our plants to be correctly packaged, arrive in good condition and to be accurately labeled. If you are not completely satisfied with any of our products upon arrival, please let us know. Please notify us within 7 days of the receipt of your package(s) if you have concerns about your plants. We will make a note on your order for future reference, should complications arise. We will then either send a replacement plant, or refund your credit card. A photo of the plant(s) in question will be required to process your claim. Photos help us understand what actions must be taken now and in the future to better the quality of the plants you receive.
Even though we feel our packaging is one of the best in the industry, occasionally some orders do get damaged in transit. If you do receive an order that appears to be damaged by the carrier, please let us know within 24 hours of the receipt of your shipment, so we can file a claim accordingly. Again, photos of the plants and damaged packaging will be required to process your claim.
The Nature of Our Business
Due to Mother Nature and situations beyond our control, we cannot be held responsible once our product is in your care. These situations include, but are not limited to: plants planted out of their indicated planting zones, plants damaged by humans or animals, insect or diseases, winter kill, drought, over watering or poor planting site conditions. We do not want to see you struggle with a plant, so please contact us via email with the problems you are having and we will try to guide you through the situation as best we can.
Replacements or Refunds
If a claim has been filed as outlined above, we will issue a replacement or a refund for the purchased price of the plant(s) and appropriate shipping cost from a period of 45 days from the date your order was received via FedEx. No replacements or refunds will be granted after 45 days.
If a claim has not been filed as outlined above, we will issue a credit for 50% of the purchased price of the plant(s) and no credit for shipping from a period of 30 days from the date your order was received via FedEx. No credit will be granted after 30 days. A photo of the plant(s) in questions will still be required to process your request.
We will also never be held responsible for any monetary value in excess to the amount of your order.
We reserve the right to make changes to this guarantee without prior written notice.
How to contact us
Please email us with any comments, questions or concerns.
We would also love to hear from you by phone: 815-895-8130